New Admin Quick Start
This guide is for Super Admins who have received a GC Surge invitation email or been granted admin access. It covers how to activate your account, what you will see after your first login, how to set up the platform for the first time, and how to use your daily admin tools. Covers: Activating Your Account, Your First Login, First-Time Platform Setup, Daily Admin Workflow.
Step 1 — Activate your account (~3 minutes)
- Check your inbox for an email from noreply@nxgen.io with the subject “You’ve been invited to GC Surge”. Open the email and click Set Password & Verify Email. This opens the password setup page.
- On the Reset your password page, set a password that meets all five requirements:8+ charactersUppercase letter (A–Z)Lowercase letter (a–z)Symbol (e.g. !@#$%^&*)Number (0–9)Click Reset Password. You are redirected directly to the onboarding wizard — no separate sign-in or confirmation screen appears.
- The onboarding wizard guides you through three steps:Welcome — review your Super Admin role info and choose your preferred language. Click Get started.Your Profile — confirm your display name (this is how your operators see you in the app) and optionally upload a photo. Click Save.All Set — a confirmation screen shows your account is ready. Click Enter Surge.
- You land on the Home Dashboard when done. All subsequent logins go directly to the Home Dashboard.
Step 2 — What you will see after login
As a Super Admin, your left sidebar shows all platform modules. Operators see only Alarm Center and Operator Performance — every item below is exclusive to your role:
- Home — the account-wide dashboard showing live site status, total alarm volume, operator activity, and AI filter statistics at a glance.
- My Subscription — manage your billing plan, view device counts, and track usage against your subscription limits.
- Analytics — alarm volume trends, operator performance leaderboards, site-by-site activity, and AI filter rates. Use this to understand how the operation is performing over time.
- Configuration — add and manage sites and devices, set NOVA99x AI thresholds, configure alarm closure tags, and manage site settings.
- Alarm Center — the admin view of the live operations floor. Monitor which operators are online, see which sites have open alarms, and assign sites directly to operators.
- Video Search — search and review recorded alarm events across all sites and cameras by time range, site, camera, or closure tag.
- Users — invite operators and Super Admins, assign sites to their queues, manage roles, and disable accounts.
- Audit Logs — a full event trail of configuration changes, user actions, and alarm closures across the account. Use for compliance reviews or investigating discrepancies.
Step 3 — Set up the platform (first time only)
Complete these six steps in order before your operators start their first shift. Each step has a dedicated page with full instructions — click the link in each step to open it.
- Setup your first site — create your first site in Configuration and confirm it is active. See Setup your first site.
- Add a device — connect your cameras to the site. Use Guided Setup for first-time onboarding, or Import from spreadsheet for 10+ devices. Confirm each device status shows Configured before continuing. See Add a device.
- Setup shifts — create at least one shift in Settings before inviting operators. The shift assignment field in the invite form only appears after a shift exists. See Setup shifts.
- Setup closure tags — configure the tags operators will select when closing alarms. Operators cannot close an alarm without a tag. See Setup closure tags.
- Invite an operator — send invitation emails to your operators. Each operator is assigned to a shift during the invitation step. See Invite an Operator.
- Assign an operator — once operators accept their invitation and go online, assign sites to them from Alarm Center so the sites appear in their queue at shift start. See Assign an operator.
Step 4 — Monitor your daily operations
After first-time setup is complete, these are the tools you will use on a regular basis:
Watch the operations floor
Open Alarm Center from the left sidebar. The admin view shows every operator’s current status, which sites are assigned, and which sites have unattended open alarms. You can assign a site directly to a specific operator from this screen without asking the operator to pick it up themselves. See Alarm Center — Admin View.
Review performance after shifts
Open Analytics to see alarm volumes by site, operator performance leaderboards, AI filter rates, and closure tag distributions. Use the Viewing Period selector to isolate a specific shift window or date range. See Analytics.
Search recorded events
Open Video Search to find and review any recorded alarm event across all sites. Filter by site, camera, time range, closure tag, or operator. Useful for incident reviews and verifying how specific alarms were handled. See Video Search.
Audit configuration and user actions
Open Audit Logs for a full chronological record of every change made in the account — device additions, user role changes, alarm closures, and setting updates. Use this for compliance reporting or when investigating an unexpected change. See Audit Logs.
Tips for your first week
- Set closure tags before the first shift. Operators cannot close an alarm without selecting a tag. Go to Settings → Close alarm flow tags and add your tags before operators log in. This is the most common first-week setup gap.
- Configure shifts before inviting operators. The shift assignment field in the invite form only appears after you select the Operator role — and it only shows shifts you have already created. Go to Settings → Configure shifts first.
- Confirm device status before go-live. Open Configuration after adding devices and verify each device shows Configured. A device in any other state does not generate alarms in Alarm Center — your operators will see no activity from it regardless of what the camera is detecting.
- Use Analytics after the first few shifts. Your first week’s data will reveal which sites generate the most alarms and which operators have the fastest processing times. Use this to balance site assignments and identify sites that may need NOVA99x threshold adjustments.