What is GC Surge

GC Surge is a cloud-based platform built for security monitoring stations. It connects to your existing camera setup and VMS — no replacement, no new hardware, no retraining needed. Covers: Why It Matters, How It Works, Key Capabilities.

Overview

The platform combines three things: NOVA99x, an AI engine that filters up to 99% of false alarms before they reach your team; ZenMode, a purpose-built interface where operators handle live alarms in real time; and a performance analytics layer that shows operators and admins exactly where they stand — from shift-level summaries to platform-wide trend data. The result is simple: your team handles more cameras without adding headcount.

Why It Matters

Across independent industry studies, 94 to 99% of alarm activations are false. Operators spend up to 70% of their shift on alarm processing — reviewing, deciding, closing. Nonstop. There is no room left to scale without adding headcount.

GC Surge removes that burden. The result: 40% more cameras per operator — with no new hires. APT reduced by 85% to 97%, and over 45 minutes come back to every operator’s shift. Measured live across 29,672 cameras in 5 monitoring centres — not a pilot, not a lab.

Even at sites already running the market’s leading alarm filter, GC Surge cut alarm processing time by a further 83%. You do not need to replace what you have. GC Surge works on top of it.

Measured results from live deployments: one monitoring center achieved +50% more cameras per operator (CPO) on the same team — no new hires, no platform change. Another monitoring station increased CPO by 130.7% and moved from alarm monitoring to full video operations in under six months.

How It Works

When a camera triggers an alarm, it is forwarded to GC Surge. NOVA99x analyzes it instantly and filters out false triggers before any operator sees them. What passes through lands directly in ZenMode — the operator’s live monitoring screen — where it can be reviewed and closed in seconds.

Every action during a shift is recorded. When the shift ends, the operator gets a full performance summary. Admins see the same data across all operators, live, from a central dashboard.

GC Surge connects directly to cameras and NVRs using standard alarm forwarding protocols — SMTP, FTP, and webhooks. Your existing VMS stays in place and does not need to be replaced or modified. FLASH, GC Surge’s onboarding engine, can connect up to 2,000 cameras in under 4 minutes when cameras are reachable — fully remote, no on-site engineer required.

Key Capabilities

• NOVA99x AI Filtering: filters up to 99% of false alarms before they reach an operator.
• ZenMode: a real-time alarm processing screen that is up to 5x faster overall — correlated alarms are combined into a single closeable event.
• FLASH Onboarding: connects and onboards up to 2,000 cameras in under 4 minutes, fully remote.
• Insights Analytics: tracks 8 KPIs live — across every operator and every shift — so the team improves continuously.
• Alarm Center — Admin View: live leaderboard, who is online, and full team performance data in one screen.
• Configuration: site and camera management hub with three connection methods — Public, Private/VPN, and Edge.