Subscription Lifecycle — Trial to Paid

This page covers the full journey from free trial to paid subscription: what the trial includes, how to subscribe, what happens at trial end, and how invoicing and reactivation work. For pricing details and per-camera usage, see My Subscription & Billing View . Covers: The Free Trial, Subscribing — Subscription Entry, End-of-Trial Payment.

The Free Trial

When you sign up, you start a 7-day free trial. No credit card is required to begin — you are prompted to add payment details a few hours after your first login, and they must be on file before the trial expires to continue into paid service.

Billing-relevant trial limits:

• Up to 10 cameras during the trial.
• NOVA99x is disabled by default and has no separate charge — it is included in the subscription. You can enable it during the trial at no extra charge.

All alarm data and site configurations are retained when you upgrade — no re-onboarding is required.

Subscribing — Subscription Entry

You can start a subscription from the trial banner, from My Subscription, or from any prompt warning that your evaluation window is ending. The entry flow is:

1. Review the pricing: €3 per camera, per month for 250 to 1,999 cameras, or the enterprise operations partnership above 2,000 cameras.
2. Accept the Terms & Conditions and confirm billing ownership.
3. Add and verify a payment method (a zero-charge authorization verifies the card at signup).
4. Confirm. The account moves into an active subscription state without interrupting onboarding.

End-of-Trial Payment

Before the trial expires, the account owner receives in-product reminders and billing prompts. At expiry:

• Payment on file — the account transitions to Subscribed automatically and a confirmation email is sent.
• Payment fails — a first reminder is sent immediately, a second after 48 hours, and a cancellation notice after 72 hours if still unpaid.
• Deactivated state — alarm reception is suspended and operators lose access to the alarm viewer. Camera configurations are retained, and the admin keeps read-only access to historical data for 30 days.
• Reactivation — completing payment at any time restores the account to its previous state.

Invoices, Grace Period & Reactivation

A consolidated invoice is generated at the end of each billing period and emailed to the billing owner. Each invoice lists all billable cameras and subscription fees for the month.

• Invoices are downloadable as PDF, with a history retained for reference.
• If an invoice is unpaid, the platform stays active for up to 3 days, sending a daily reminder to administrators.
• After the 3-day grace period, the account is deactivated — users cannot log in except administrators, who can still see the account status.
• Completing payment reactivates the account immediately.

How Billing Is Metered

These notes explain how charges are calculated in the My Subscription & Billing View. The paid subscription is billed at €3 per camera, per month — flat, no tiers, no overage. The billing period, rate, and billable camera count are shown in My Subscription.

The Subscription details card shows your Billing period, Price per camera, Min. alarms per billable camera, and Billable cameras count.

What counts toward billing

• NOVA99x doesn't change what's billed. Whether NOVA99x is active or off, every alarm is received, classified, and stored. Billing is based on active cameras per month, not on alarm volume.
• Billable devices. A device is billable when it's active (onboarded and not in a Disabled state) during the month and sends at least 5 alarms in the month (the Min. alarms per billable camera threshold, shown in My Subscription). Cameras on a Disabled site and the demo camera are never billable. The Billable column shows which devices are actually counting toward this month's bill.

Reading the per-camera cost columns

• Device cost — €3 per camera per month, prorated if the camera was added mid-month. Demo cameras and cameras on Disabled sites are zero-cost.
• Total cost — the device cost for that camera in the current month. Summing the column gives the run-rate of your current invoice; the platform also breaks it out by site in the Recent Invoices panel.

NOVA99x and review load

Turning NOVA99x off (the Unconfigure button) stops filtering immediately: from the next ingested alarm onward, every event flows straight into ZenMode and Video Search, with no carry-over of previously filtered events. Operator review load rises in proportion to the previous filter rate — a team that ran on a 90% filter then sees roughly ten times more events — so plan staffing accordingly, or re-enable NOVA99x and address the underlying noise on the noisy cameras instead.

Invoices and payment

• Recent Invoices — lists your past invoices going back as far as your account has been on a paid subscription (no rolling cutoff). Click the download icon for the PDF; the same PDF is emailed to your billing contact when each invoice is generated at month-end. For a higher-detail breakdown (per-camera, per-day), open an invoice and use Export to get the full ledger as CSV.
• Add payment method — stores a card on your account without charging it. Charges run only at invoice generation, at the end of each billing cycle; if you add a card during a trial, the first charge appears at the end of the first paid month, not when you click Add. Stripe runs a small zero-value authorization to confirm the card is valid, and that auth is reversed within a few days.